Shipping & Delivery of Meal Management Products

All orders of £50.00 and more will automatically receive FREE SHIPPING

All orders are shipped from our distribution center in Essex. Orders placed before Noon GMT typically ship the next business day.
Prepped and Packed is only able to ship within the UK. ( some non standard shipping can be arranged by calling  01277 631111)

Shipping & Delivery of Fresh Produce

We always try our upmost to get our products to you as quick as possible, customer service means a lot to us and we love seeing you Prepped & Packed soon after your order is placed. It is imperative that you give us as much information as possible when placing your order, please ensure that you double check your mobile phone number when placing your order, whilst requesting special delivery notes within the note section of the checkout.

When it comes to our fresh produce, as we are sure you understand some take our professional butchers a little longer to freshly prepare, however do not panic we will always get your order too you within 2 business days at the very latest.

Ethically we are passionate about getting the best quality product to you, whilst we are sure you would agree that fresh produce in particular should always turn up fresh and packed with nutrition. Sending out frozen produce, which is more often than not full of water, salt and preservatives is not something we are willing to deliver.

Honest, fresh and healthy deliveries with Prepped & Packed

If you have a particular place or neighbour that you would like your delivery left please do add a note when you place your order and our couriers will leave it in your chosen position.

  • Order by Monday at 8am to receive your order on Tuesday
  • Order by Tuesday at 8am to receive your order on Wednesday
  • Order by Wednesday at 8am to receive your order on Thursday
  • Order by Thursday at 8am to receive your order on Friday 
  • Order by Friday at 8am to receive your order on Saturday(extra del charge)

All orders placed between 8.01 am Friday and Monday 8am will be delivered on Tuesday

 

Returns & Replacements

Not sure about your purchase? No problem. We want you to be happy!  Contact us and we’ll return or exchange unused/unopened Prepped and Packed™ products purchased from our website within 30 days of ordering.
Need an alternative bag? Let us know the bag you need and we’ll arrange to get it to you. All exchanged and returned items require an RMA#, which can be obtained through our Customer Service Team.
Send us an email to sales@preppedandpacked.com  or call us at 8AM-3PM GMT, and we’ll get the process started.

All exchanges and returns must have an RMA# clearly marked on the outside of the box and returned to our corporate mailing address:
Prepped and Packed- Returns
Chase Farm
Botney Hill Road
Billericay
Eseex
CM12 9SJ

Please note: Original shipping charges are non-refundable.

Payment, Pricing & Promotions

Payment is via Visa or Mastercard through www.preppedandpacked.com. Please contact Customer. Only one discount code per order is allowed. We reserve the right to cancel an order at any time

Warranty

Prepped and Packed™ offers a 90 day limited warranty on all defects and damages on bags, and a 60-day warranty on all accessories (Gel Packs/food Containers) that are purchased through our website or Authorized Resellers and are not the result of normal wear and tear. Something happens to your bag? We’ll take care of it. Please contact our sales force customer service team at sales@preppedandpacked.com or 01277 631111 8AM-3PM BST, and we’ll be more than happy to help you with any bag related issue.
A proof of purchase with purchase date is required to process all warranty claims.

Privacy & Security

Prepped and Packed will not share or sell your personal and contact information. Ever.
Protecting your personal information and privacy is extremely important to us. We have taken reasonable measures to secure both your information and our physical premises. We exercise reasonable care in providing safe transmission of your information from your PC to our servers (unless sent by a means outside of our control, such as e-mail).

Companies that we work with